Privacy Notice

This privacy notice sets out how we deal with personal information collected through www.remscollection.com, how we use the information we collect, how we share the information and the choices you have including how to access the information we have about you. By using our Website you consent to the use and processing of your personal information in accordance with this privacy notice.


Remscollection.Com is committed to protecting your privacy online. We use the information we collect about you to help us understand more about how our site is used and to be able to send you communications about Remscollection.Com that may be of interest to you, either electronically or otherwise. For your security, all data is encrypted via SSL when transmitted between our servers and your browser.


What information does Remscollection.Com collect from me?

When you login into our website to place an order, we will ask you at checkout for your name, your email address, your telephone number, your billing and shipping address to include your postcode. We collect this information, in order to process your order.


In regards to your payment details, Remscollection.Com uses Sage Pay and Pay Pal payment getaway to collect your payment. Therefore, to enter your payment details, you will be redirected to Sage Pay and / or Pay Pal site where your debit cared / credit card payment will be taken. Once your payment has been successfully taken, you will be redirected back to our site where your order will be fully completed.


Please note that we do not store any of your debit or credit card information on our servers. Your payment data is encrypted and securely stored by our payment provider Sage Pay and/or PayPal.


Remscollection.Com will not share your information with a third party. However, there will be occasions when we will share your information such as your name and address to a courier company when this is required to deliver large items. Also, there will be occasions when we will share your information with our IT companies who support our website and other business systems. Cookies are used on this shopping site to keep track of the contents of your shopping cart. 


If you have any questions/comments about privacy, you should email us at customerservices@remscollection.com


How does Remscollection.Com use my information?

The information we collect about you will help us to understand more about how our site is used and improve on the products that we sell. 


We collect personal information when you enter your details at checkout when you are placing your order or when you contact us with a comment, question or complaint. This may include, for example, your name, date of birth (to identify whether you are above or below 16 years old), email address, postal address, telephone number, and your product preferences. It is important that you provide us with this information at checkout to process any orders that you make by using our websites. If we don’t collect your personal data during checkout, we won’t be able to process your order and to comply with our legal obligations. 


When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to monitor and/or improve our products or website.


Who is collecting your information?

When you are on the Remscollection.Com website and are asked for personal information, you are sharing that information with Remscollection.Com.


Retention of Personal Information

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law. e.g. we will keep your information to process a refund when you return your purchase.


Right to Erasure

After we have shipped your order, we will hold your personal information excluding your payment/credit card details for a period of 14 days, after which we will delete your details. Why 14 days? You have 14 days to return any purchase that you are not satisfied with, as after the 14 days you will no longer be able to return your purchase. 

Your Choices

Whilst you have a choice to opt out from receiving communication from us, please note that you cannot opt out from receiving all communications from us, including confirmation of your order and update when we send out your items/goods for delivery and when we send receipts to you.


How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be deleted completely.


Right to Rectification

If you believe that the personal data we hold is incorrect, you have the right to request for it to be changed. Simply contact us at customerservices@remscollection.com


Policy Changes

We may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy & Security Notice in place at the time your information was collected.


This Privacy & Security Policy was updated on 1st May 2018. 

Contact Us

Should you have any questions about the accuracy of the information that we hold about you or the manner in which we treat your personal information, please feel free to contact us at customerservices@remscollection.com. This request is free and we will not charge you for providing you with this information.